Fix Clipper issues

Follow

If the Clipper isn't working, these troubleshooting tips can help you solve the problem and get it working again.

Remove the Clipper

Note - If your browser isn't listed below, refer to your browser's support website for info on how to remove extensions.

Firefox

  1. Click Tools | select Add-ons.
  2. Click Remove, next to the extension you'd like to remove.
  3. Restart Firefox.

Chrome

  1. Click the Chrome menu icon Three horizontal lines | select Settings.
  2. Click Extensions.
  3. Click the Remove icon Delete icon, next to the extension you'd like to remove.
    - The confirm removal window appears.
  4. Click Remove.
  5. Restart Chrome.

Once you remove the clipper, you can re-download it here.

Clear your web browser cache on a computer

Firefox
  1. Click Tools three horizontal bars | select History.
  2. Click Clear Recent History.
    - The "Clear Recent History" window appears.
  3. In the "Time range to clear" drop-down menu, select Everything.
  4. Click the down arrow Graphic of Firefox down arrow next to "Details."
  5. Select Cache
  6. Click Clear Now.
  7. Restart Firefox.

Chrome

  1. Click Customize Chrome Three horizontal lines | select History.
    - The "History" window appears.
  2. Click Clear browsing data.
    - The "Clear browsing data" window appears.
  3. In the "Obliterate the following items from" drop-down menu, select the beginning of time.
  4. Select Cached images and files
  5. Click Clear browsing data.
  6. Restart Chrome.

Safari

  1. Click Safari Safari settings icon | select Clear History and Website Data.
  2. In the "Clear" menu, select your desired time frame.
  3. Click Clear History.
  4. Restart Safari.

Download a new browser

Click any of the browser names below to download the latest versions.

Update your current browser

Click any of the browser names below to learn how to update your favorite browser.

 

 

Have more questions? Submit a request

Comments

Powered by Zendesk